At MYARA, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
1. Return Eligibility
You may request a return if:
- The product is damaged
- The wrong item was delivered
- The product has manufacturing defects
- The size received is incorrect
To qualify for a return, items must:
- Be unused and unwashed
- Have original tags attached
- Be returned in original packaging
- Be free from stains, perfume, or damage
Returns that do not meet these conditions may not be accepted.
2. Return Window
Customers must request a return within:
- 7 days from the date of delivery
Requests made after the return window may not be eligible.
3. Non-Returnable Items
The following items cannot be returned:
- Lingerie & innerwear
- Sale or clearance items
- Customized or altered products
- Gift cards
- Accessories marked as non-returnable
4. Refund Process
Once your return is received and inspected:
- You will receive confirmation via email or phone
- Approved refunds will be processed within 5–10 business days
Refunds will be credited to:
- Original payment method
- Bank account (if applicable)
- Store credit (where applicable)
Processing times may vary depending on your payment provider.
5. Exchange Policy
We may offer exchanges for:
- Size issues
- Defective products
- Incorrect products delivered
Exchange requests are subject to stock availability.
6. Return Shipping
If the return is due to:
OUR ERROR
Examples:
- Wrong item delivered
- Damaged product
- Manufacturing defect
MYARA will cover the return shipping cost.
CUSTOMER PREFERENCE
Examples:
- Ordered wrong size
- Changed mind
- No longer needed
Customers may be responsible for return shipping charges.
7. Damaged or Incorrect Products
If you receive a damaged or incorrect item:
Please contact us within 48 hours of delivery with:
- Order number
- Photos/videos of the product
- Packaging images
Our team will review the issue and assist you promptly.
8. Cancellation Policy
Orders may be canceled before shipment.
Once an order has been shipped, cancellation may not be possible.
9. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account
- Contact your payment provider
- Contact your bank for processing updates
If the issue continues, contact us directly.